Lighting in Drum Theatre foyer

Ticket Information

Customer Service Statement

The Ticket Office will deliver a fast, efficient and informative service to all ticket buyers and Drum Theatre clients.


Sales Conditions

The standard ticket purchasing conditions are printed on the back of Drum Theatre’s tickets and comply with Australian Entertainment Industry Association (AEIA) Code of Practice.


Booking Fee

A booking fee of $1.15 per ticket is payable for tickets purchased on all tickets sold on line or tickets transacted by phone as a sale or reservation.


Reserving Tickets

Tickets made as a reservation will be held for 2 working days awaiting payment unless you have a group booking of 10 or more or other arrangements are agreed at time of booking.


Tickets cannot be held without payment:

  • within 72 hours of a performance 
  • if the performance is close to selling out.


Group Bookings

Drum Theatre is happy to assist community groups, work colleagues, friends and family groups to access discounted group booking priced tickets for all Drum Theatre presentations and many other scheduled shows.

Group bookers are able to extend the holding period for reserved tickets without payment for groups of 10 people or more.

All group bookings payments are required by no later than one month from the performance unless it is sold out, in which case we will contact you and organise a suitable payment time. To make a group booking or for further information please call the Ticket Office on 8571 1666.


Concessions and Discounts

Drum Theatre recognises the following cards and will offer the holders of those cards a discounted ticket if available for the performance:
Pensioner Concession Cards, Veteran Affairs Pensioner, Health Care Card, DVA Gold Card, DVA White card, Victorian Seniors Card, Commonwealth Seniors Health Card, Student Card, Companion Card.

We welcome Companion Cards. Companion cardholders are entitled to receive an accompanying ticket for their companion at no cost when purchasing a ticket for themselves to an event.


Lost Tickets

Lost your tickets or left them at home? The Ticket Office team will be happy to reprint them for you on the day of the performance with suitable ID. A charge of $1.15 per ticket applies.


Children Policy

For Drum Theatre presented shows children under 2 will be admitted at no charge provided they sit on an accompanying adult’s knee and are taken outside if they are disturbing the enjoyment of other patrons. For some commercial performances the producer may request to vary this policy (for example: free admission only for children under 12 months or perhaps all children under 14 admitted free).

Producers may also require that everyone attending the performance hold a valid ticket, including babes in arms. Please call 8571 1666 to clarify any ticketing conditions relating to commerical shows and the Ticket Office team will be delighted to answer your questions.


Gift Vouchers

At Drum Theatre we've got gift-giving wrapped up! Everyone loves the theatre so a Drum Theatre Gift Voucher is a perfect gift. Whatever the special occasion or whoever the special person, show your love with a ticket to a show they’ll love. You can purchase a gift certificate for a particular show, for Friends of Drum Theatre or for a specific value.

To purchase a gift certificate, simply contact the Ticket Office on 8571 1666 and we’ll take care of the rest. It’s the drama-free way to give.

Gift vouchers and credits are valid for 12 months from time of purchase and can be redeemed via phone, online or in person at the Ticket Office.


Refund Policy

All sales are final and there are no refunds or returns, with the exception of Friends of Drum Theatre who are able to return tickets as part of the benefits of being a Friend and a refund will be made up to 48 hours prior to performance. If Friends of Drum Theatre do utilise this benefit, charges may apply:

  • if the tickets are part of a package deal, an extra charge may be incurred if group numbers are not achieved by cancellation of the tickets
  • for tickets purchased online the internet booking fee of $1.15 per ticket is not refundable
  • if the tickets were purchased with a credit card then the refund should be debited to that card.

Please note, this policy will change during the COVID-19 pandemic recovery.


Deferred payments

A deferred payment plan is offered to Friends of Drum Theatre. Payment is charged against the customer’s credit card on the day of the performance. This transaction has the same status as any other ticket purchase.


Privacy Policy

Collection - Drum Theatre collects only the personal information necessary for performing ticketing and marketing functions.

Use and Disclosure - Drum Theatre does not sell or distribute lists of its patrons or their contact details to any other organisations or persons:

  • unless specifically advised, with prior consent to do so by the patron
  • and Drum Theatre is satisfied that the third party’s Privacy Policy is in accordance with legislative requirements.

Data Quality - Drum Theatre endeavors to ensure personal information is accurate, complete and up to date.

Access and Correction - The City of Dandenong Privacy and Personal Information Policy complies with Privacy Data Protection Act 2014 and bound by the Information Privacy Principles (IPP’s) outlined in this legislation. 

Privacy and Personal Information Policy - 106KB

Upon request we will disclose to the customer personal information we are holding in our data base. This information can be amended or deleted upon request. Individuals may gain access to information stored about them by contacting the Box Office on 8571 1666.

Anonymity - Where it is lawful and feasible to do so, a patron can transact with Drum Theatre without identifying themselves.

On

Is this venue accessible?

Drum Theatre is an inclusive venue and provides a range of services and facilities to assist those with mobility difficulties and accessibility needs. Our Venue has the following accessible services:

  • Wheelchair and companion seating
  • Easy access seating with limited stairs
  • Lift access
  • Vision Impaired seating
  • Hearing Loop in the Stalls and Dress Circle area
  • Companion Card Scheme
  • Accessible toilets

Can I use any companion cards?

Companion cardholders are entitled to receive an accompanying ticket for their companion at no cost when purchasing a ticket for themselves to an event. A valid Companion Card or valid Companion Card number must be produced at the time of the booking, time of ticket collection or on request to gain access to the Companion Card Scheme offer.

What should I do if I arrive after the performance?

If you arrive after the performance has commenced you may be asked to wait for a suitable time to enter the theatre to ensure disruption to the performance is limited.  Occasionally a performance will have a total lockout where latecomers will not be admitted once the performance has commenced.  Unfortunately tickets cannot be refunded under these circumstances.

What should I do if I lost my tickets?

Lost your tickets or left them at home?

The Ticket and Customer Service Office team will be happy to reprint them for you on the day of the performance with suitable ID.

About recording / audiotaping events

Cameras and video recorders, audiotape recorders and other types of recording devices may be prohibited at the event.

About Postponements, cancellations and refunds

Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of Australia.

In the event of a cancellation, the purchase will be refunded directly to the credit card used for the original purchase. In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting Drum Theatre prior to the replacement date for the postponed show. In the event that a Promoter authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.

Privacy Policy

Collection - Drum Theatre collects only the personal information necessary for performing ticketing and marketing functions.

Use and Disclosure - Drum Theatre does not sell or distribute lists of its patrons or their contact details to any other organisations or persons:

  • unless specifically advised, with prior consent to do so by the patron
  • and Drum Theatre is satisfied that the third party’s Privacy Policy is in accordance with legislative requirements.

Data Quality - Drum Theatre endeavors to ensure personal information is accurate, complete and up to date.

Access and Correction - The City of Dandenong Privacy and Personal Information Policy complies with Privacy Data Protection Act 2014 and bound by the Information Privacy Principles (IPP’s) outlined in this legislation.

Anonymity - Where it is lawful and feasible to do so, a patron can transact with Drum Theatre without identifying themselves.

Purchase from unauthorised sources

Tickets are sold on behalf of the Promoter by Drum Theatre. Do not purchase tickets from any source other than the Drum Theatre website.

Tickets purchased from any other source may be unauthorised copies and may be refused admittance to the event.

Refusal of admission or ejection for objectionable behaviour

Drum Theatre reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue.

Refund Policy

All sales are final and there are no refunds or exchanges offered on ticket purchases; with the exception of Drum Members who are able to return tickets for all Drum Presents* shows as part of the benefits of being a member.

The Drum Presents* program includes all Encore and OnStage shows.

Reserving Tickets

Tickets made as a reservation will be held for 2 working days awaiting payment unless you have a group booking of 10 or more or other arrangements are agreed at time of booking.


Tickets cannot be held without payment within 72 hours of a performance or if the performance is close to selling out.

Changes in program

The Promoter reserves the right to withdraw, replace, add or substitute artists or performers without notice.

Sales Conditions

The standard ticket purchasing conditions are printed on the back of Drum Theatre’s tickets and comply with Australian Entertainment Industry Association (AEIA) Code of Practice.

Service Fees

A booking fee of $1.25 per ticket is payable for tickets purchased online or tickets transacted by phone as a sale or reservation. There is no extra charge for delivery of tickets.

Specific Performance information

Duration, content warnings and special effects information will be promoted on our website as the information comes to hand.  Please check the website for regular updates or call the Ticket Office if you have a specific enquiry.  Please note the running time of an event is an approximate only.

How to keep in touch

Subscribe to our e-newsletter via The Drum website

Follow us on Facebook just click Like on any story and we will keep in touch.

Become a Drum Member as we keep in touch by email, phone and mail when we have special news and offers to share with you