Tickets and Gift Vouchers

Drum Theatre is an inclusive venue and provides a range of services and facilities to assist those with mobility difficulties and accessibility needs. Our Venue has the following accessible services:

• Wheelchair and companion seating
• Easy access seating with limited stairs
• Lift access
• Vision Impaired seating
• Hearing Loop in the Stalls and Dress Circle area
• Companion Card Scheme
• Accessible toilets.

For The Drum Theatre presented shows children under two will be admitted at no charge provided they sit on an accompanying adult’s knee and are taken out of the auditorium if they are disturbing the enjoyment of other patrons. For some commercial performances the producer may request to vary this policy (for example: free admission only for children under 12 months or perhaps all children under 14 admitted free).

Producers may also require that everyone attending the performance hold a valid ticket, including babes in arms. Please call us to clarify any ticketing conditions relating to commercial shows as the Ticket and Customer Service team will be delighted to answer your questions.

The Drum Theatre recognises the following cards and will offer the holders of those cards a discounted ticket if available for the performance: Pensioner Concession Cards, Veteran Affairs Pensioner, Health Care Card, DVA Gold Card, DVA White card, Victorian Seniors Card, Commonwealth Seniors Health Card, Student Card, Companion Card.

Companion cardholders are entitled to receive an accompanying ticket for their companion at no cost when purchasing a ticket for themselves to an event. A valid Companion Card or valid Companion Card number must be produced at the time of the booking, time of ticket collection or on request to gain access to the Companion Card Scheme offer.

At Drum Theatre we've got gift-giving wrapped up! Whatever the occasion or the special person, show your love with a ticket to a show they’ll love. You can purchase a gift voucher for a particular show, or for a specific value.

To purchase a gift voucher, simply purchase online for your convenience or contact the Ticket Office on 8571 1666.

Gift vouchers and credits are valid for 3 years from time of purchase and can be redeemed via phone, online or in person at the Ticket Office.

Drum Theatre is happy to assist community groups, work colleagues, friends and family groups to access discounted group booking priced tickets for all Drum Theatre presentations and many other scheduled shows.

Group bookers are able to extend the holding period for reserved tickets without immediate payment for groups of 10 people or more.

All group bookings payments are required by no later than one month from the performance unless it is sold out, in which case we will contact you and organise a suitable payment time. To make a group booking or for further information please call the Ticket and Customer Service Office.

The Promoter reserves the right to withdraw, replace, add or substitute artists or performers without notice.

If you arrive after the performance has commenced you may be asked to wait for a suitable time to enter the theatre to ensure disruption to the performance is limited.  Occasionally a performance will have a total lockout where latecomers will not be admitted once the performance has commenced.  Unfortunately tickets cannot be refunded under these circumstances.

Lost your tickets or left them at home? The Ticket & Customer Service Office team will be happy to reprint them for you on the day of the performance with suitable ID.

Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of Australia.

In the event of a cancellation, the purchase will be refunded directly to the credit card used for the original purchase. In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting Drum Theatre prior to the replacement date for the postponed show. In the event that a Promoter authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.

 

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